Support
For app help, billing questions, account changes, or account access, contact the Helping Hands Cares team.
Email Support Main Office: (443) 247-0005 Serena White, Director of Nursing: (443) 645-6774 ext. 1003 Linda Kubi, Registered Nurse for Medicaid Clients: (443) 645-6775 ext. 1004 De'Zhya Kennedy, Office Manager: (443) 645-6773 ext. 1002
Emergency reminder:
The app is not monitored for emergencies. Call 911 for urgent medical, safety, or life-threatening needs.
Common Support Needs
- Password or login help.
- Creating staff, client, or family accounts.
- Billing, invoice, or cancellation requests.
- Questions about a submitted prayer, wellness, family, or service request.