Billing Policy

Billing

• Client and family portal features may require an approved account.
• Invoices may be created through Square. Users should use the same email for payment and app access whenever possible.
• Cancellation requests should be sent to careteam@helpinghandscares.info or handled through the office billing process when available.
• Account deletion or deactivation requests can be submitted at /account-deletion.
• Cancellation stops future renewals but does not automatically erase prior app records that must be retained for operations, care documentation, legal, or compliance purposes.
• Payments already made are generally non-refundable after services begin, except when required by law or approved by Helping Hands Cares, LLC due to billing error or special circumstances.
• If a payment fails, account access may be paused until billing is resolved. Access may resume when payment is successfully renewed.
• Refund requests should include the client or payer name, payment email, payment date, and reason for the request.