Terms of Use

Access Terms

• The app is provided by Helping Hands Cares, LLC for wellness support, family communication, care coordination, prayer support, and community resources.
• The app does not provide medical diagnosis, treatment, legal advice, financial advice, or emergency monitoring.
• Users are responsible for keeping login information private and for entering accurate information.
• Staff, client, and family accounts may have different access permissions.
• Client and family portal features may require an approved account.
• You do not need to be a Helping Hands Cares client to request community access. Client and family portal features may require an approved account.
• Access may be paused, expired, or removed if a payment fails, services end, or account use violates these terms.
• Accounts are for the assigned user and may not be shared outside the approved care circle.
• Users may request account deletion or deactivation at /account-deletion. Some records may be retained when required for care operations, payment, legal, compliance, security, or HIPAA-related reasons.
• Helping Hands Cares, LLC may update, suspend, or discontinue app features as needed for safety, compliance, maintenance, or operations.
• Misuse, unauthorized access, harassment, or attempts to view another family's private information may result in account removal.